Riolero.com Privacy Policy

This is the English version of our Privacy Policy. In case of any discrepancy or interpretive conflict, the original version published on the website shall prevail.

1. Introduction

At Riolero.com we recognize the importance of protecting our users' privacy and are committed to processing personal data in accordance with applicable data protection regulations.

By using our website, you accept the collection and use of your information as set out in this Privacy Policy.

We are committed to ensuring that all personal data processed on our platform:

• Is processed lawfully, fairly, and transparently.
• Is collected for specified, explicit, and legitimate purposes.
• Is adequate, relevant, and limited to what is necessary for the purposes of processing.
• Is kept accurate and up to date.
• Is retained only for as long as necessary to fulfill the intended purposes.
• Is protected through appropriate technical and organizational security measures.

Where necessary, we will request your consent to process your personal data. This consent may be withdrawn at any time.

This policy applies to:

• The website www.riolero.com
• Any associated subdomain or service
• Communications you have with us by electronic or telephone means.

We recommend reading this Privacy Policy carefully to understand how we collect, use, and protect your information.

2. Data Controller

The controller responsible for processing personal data is:

Kenning's SL, with Tax ID (CIF) B02789188, operator of the Riolero.com portal (hereinafter, Riolero).

Address: Calle Andarella 1, bloque 2 p6, Valencia 46014, Spain. Email: info@riolero.com

Riolero.com is a real estate technology platform that allows users to search for properties, contact industry professionals, and publish real estate listings.

Riolero does not act as a real estate agency, but as a technological intermediary that facilitates contact between users and real estate professionals (hereinafter, the Advertisers).

For any query related to the processing of personal data, you can contact us at: info@riolero.com

3. Categories of Personal Data

Depending on how you use the platform, we may collect and process the following categories of data:

3.1 Identification data

• First and last name
• Username
• Access password

3.2 Contact data

• Email address
• Phone number
• Postal address

3.3 Browsing and usage data

• IP address
• Browsing history within the site
• Interactions with listings
• Search preferences

3.4 Professional data

If you register as a professional or advertiser:

• Company name
• Professional contact information
• Documentation evidencing your professional activity
• Information related to published listings

3.5 Data related to uploaded content

If you use advanced platform features, such as uploading property photographs or using analysis or recommendation tools, we may process the files or images you upload to provide you with results or recommendations within the platform.

4. Purposes of Processing and Legal Basis

We process your personal data for the following purposes:

4.A Provision of Portal Services

We process your data to provide the services available on Riolero, including:

• Registration and management of user accounts
• Publication of real estate listings
• Search and filtering of properties
• Saving favorite properties
• Management of saved searches
• Customer service and technical support
• Contact between users and advertisers

Legal basis: performance of a contract or provision of a service requested by the user.

4.B Legitimate Interest

We may process your data based on our legitimate interest to:

• Improve the operation of the portal
• Analyze users' browsing behavior
• Prevent fraud or misuse of the platform
• Ensure the security of the website
• Develop internal tools for service analysis and optimization

These analyses may include the use of aggregated or anonymized data to improve our systems, recommendation algorithms, and technology services.

Under no circumstances will automated decisions with legal effects be made based exclusively on this processing.

4.C Commercial Communications

We may send you communications related to:

• Riolero's services
• Platform updates
• Real estate market information
• Offers for services related to the sector

Legal basis:

• User consent
• Legitimate interest where a prior relationship exists

You may unsubscribe at any time.

4.D Contact with Advertisers

When you request information about a property or service, we may share the following with the relevant advertiser: your name, email, phone number, and contact message.

This is done solely with your consent and for the purpose of facilitating contact between both parties.

5. Disclosure of Data to Third Parties

We may share your personal data with:

5.1 Advertisers or professionals

When you request information about a property or service.

5.2 Technology service providers

Providers who help us operate the platform, such as:

• Web hosting services
• Analytics tools
• Customer service tools
• Technology tools to improve the user experience

All these providers are subject to contractual obligations of confidentiality and data protection.

5.3 Public authorities

When there is a legal obligation or judicial request.

6. Data Retention Period

We will retain your personal data for the following periods:

• While you maintain an active account on the platform
• While a contractual relationship with Riolero exists
• Until you request the deletion of your data
• For the period necessary to comply with legal obligations

In certain cases, we may retain blocked information for up to 5 years to comply with legal obligations.

7. Data Accuracy

The user guarantees that the data provided is truthful, accurate, and up to date.

You may modify or update your information at any time from your account or by contacting us.

8. User Rights

In accordance with data protection regulations, you may exercise the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to object
• Right to data portability
• Right to withdraw consent
• Right not to be subject to automated decisions

You can exercise these rights by sending a request to info@riolero.com.

You may also file a complaint with the competent supervisory authority.

9. Information Security

Riolero adopts appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, or accidental loss or destruction.

However, no system on the internet can guarantee absolute security.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve the browsing experience, analyze site usage, and personalize content and recommendations.

For more information, see our Cookie Policy.

11. International Data Transfers

Should any technology providers be located outside the European Economic Area, we will ensure that such transfers are carried out in accordance with applicable regulations and under appropriate safeguards.

12. Applicable Law

The processing of personal data at Riolero is governed by the General Data Protection Regulation (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

Users may file complaints with the competent supervisory authority in Spain: the Spanish Data Protection Agency (https://www.aepd.es/).

Contact

If you have questions about this Privacy Policy, you can contact us at: info@riolero.com